Perfect plantings terms & conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Perfect Plantings relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Perfect Plantings' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Our Prices

The prices we charge for our products are listed on the Perfect Plantings website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may occur.

Your Purchase

When buying an item, you agree that you are responsible for reading the full item listing before making a commitment to buy it and that you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

Delivery

All plants are shipped via our trusted couriers, Royal mail or by our own transport for larger orders. Delivery is calculated on the weight and volume of products. All products are shipped within 10-14 working days unless otherwise stated but often much sooner. If we feel there is a danger of products being in the post for too long for example over weekends and bank holidays we will then inform you of the despatch date.

We only ship to the mainland United Kingdom at the present.

Our Refund and Replacement Policy

Of course we hope that you are delighted with your plant order from Perfect plantings, However we understand that you may occasionally wish to return an order if you change your mind, if you find a plant is not as you expect, or if an order is faulty or has been damaged whilst in the hands of couriers.

If your plants are faulty, or damaged, or if you have been sent an incorrect variety or quantity please contact within 14 days on plantadvice@perfectplantings.co.uk

The Statutory right of withdrawal

You are entitled to withdraw from the contract within the statutory cooling off period of 14 days. The withdrawal deadline shall be deemed to be met if you have emailed us concerning the exercise of the right of withdrawal before the expiry of the deadline. For any undamaged plants, we ask that you communicate your intentions asap and return the plants within 14 days of the date you receive them. You are responsible for postage costs. We will refund you based upon the original payment method immediately upon receipt of the returned plants.

Damaged delivery

We use APC as our dedicated couriers, and they are normally very, very good, however occasionally problems can occur due to rough handling. For any plants which are either damaged in transit or if any other problems arise, please email us within 3 days of receipt of your plants, along with photos of the damaged packaging if possible and we will either send replacement plants, or refund you in full if you would prefer.

Failed plants

We grow our plants with the upmost quality in mind, with professional nursery irrigation and feed application at the correct intervals, and dedicated areas for the differing plant types, most of our stock is grown 'Hard' outside with no protection so that they are fully hardy in the UK. You will receive your plants in good health ready to enhance your garden. Once they are in your care, since we have no control over the vagaries of the UK climate, pests and diseases, correct placement of the plants for their sunlight requirements, correct soil types & watering, frost, severe winter or summer weather, water logging, and other similar regional factors, we cannot be held responsible for any plant losses due to these reasons, we do however offer a 28 day replacement guarantee on all plants as long as they have been cared for and watered. please contact us at plantadvice@perfectplantings.co.uk for any plant issues you may have

Ownership of intellectual property, copyrights and logos

The Service and all materials used to create this website including; images, text, graphics, logos, photographs, audio, videos, music and all Intellectual Property Rights related to them are the exclusive property of Perfect Plantings. By using this website you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms.

All financial transactions are completed though Stripe card services and are covered by the Perfect Plantings Data Privacy Statement.

You will only receive marketing communications from us if you subscribe to our newsletter and confirm your consent by accepting our terms and conditions. If you do not wish to receive such promotional materials or notices – please notify us and we will immediately remove you from our mailing list.

If at any time you would like to see a copy of the information that we hold about you or would like to have the information deleted from the records please contact us on perfectplantings@virginmedia.com